Your privacy is not a secondary concern for us — it is the foundation of every design decision on the rajaplay platform. This document clearly explains what we collect, why we need it, and how we protect it.
Our Commitment
Before reading the full policy, here are our key commitments to every member on how your data is handled.
All your personal data and financial information is encrypted using 256-bit SSL at all times — whether in transit or stored on our servers.
RajaPlay does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you.
You have the right to request access to, correction of, or deletion of your personal data at any time through our official support channels.
We only collect data that is genuinely required to deliver our services. No additional data is collected in the name of unnecessary "analytics".
Only staff who require access to your data for their job functions are authorised. All access is recorded and audited regularly.
In the event of any security breach affecting your data, we will notify you within 72 hours via your registered email.
This Privacy Policy is issued by RajaPlay ("we", "Platform") and applies to all users who access or use the website, mobile app and related services operating under the domain rajaplay.vin ("Services").
We take our responsibilities under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection laws seriously. This policy describes our practices regarding the collection, use, disclosure and protection of your personal information.
By using RajaPlay Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Services.
RajaPlay collects your personal data through various means — directly when you register or use the platform, and automatically when you browse our services.
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Registration & KYC |
| Contact Data | Phone number, email address, mailing address | Registration form |
| Financial Data | Bank name, account number (partial), transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, web browser, operating system | System auto-log |
| Usage Data | Games played, session duration, login frequency | Activity on the platform |
| Communication Data | LiveChat conversation records, support emails | Communication with support |
The personal data we collect is used solely for legitimate purposes necessary for the operation of the RajaPlay platform. The following are the primary purposes for which data is used:
RajaPlay does not share your personal data with third parties except in the following limited circumstances:
Your personal data is stored on secure servers located in certified data centres with high physical and digital security standards. We implement multiple layers of security including:
Regarding retention periods, active account data is kept for the duration your account remains active and up to 7 years after account closure to meet legal compliance requirements. Technical data and system logs are retained between 90 days and 2 years depending on the data category.
The rajaplay website and app use cookies and similar tracking technologies to keep the platform running smoothly and deliver a better experience for you.
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality.
Under Malaysia's Personal Data Protection Act 2010 and international best practices, you have the following rights regarding the personal data we hold:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data under circumstances permitted by law.
Object to the processing of your data for marketing purposes at any time.
Request your data in a machine-readable format for transfer.
Request restrictions on the processing of your data under certain circumstances.
To exercise any of the above rights, contact our privacy team via LiveChat on the platform or by email at [email protected]. We will respond to your request within 14 business days.
RajaPlay is a platform that for users aged 18 and above only. We do not intentionally collect, store or process any personal data relating to individuals under the age of 18.
If we discover that a child's personal data has been collected unintentionally, we will immediately take steps to delete it and close the account in question. If you believe a child has registered on our platform, please contact us immediately.
The rajaplay platform may contain links to third-party services such as game providers and payment gateways. When you leave our platform and use these third-party services, their separate privacy policies will apply.
RajaPlay is not responsible for the privacy practices of any third-party websites or services. We encourage you to read the privacy policy of any third party before sharing your personal data with them.
Game providers integrated with rajaplay adhere to the data protection standards set out in our partnership agreements — they are not permitted to use rajaplay member data for their own purposes outside the scope of delivering gaming services.
RajaPlay reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to members via:
Continued use of the platform after changes take effect constitutes your acceptance of the latest version of the Privacy Policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our privacy team is ready to assist:
For urgent security issues such as suspected data breaches or unauthorised access, please contact us via LiveChat for a faster response.
FAQ
Your Privacy Is Protected
Over 500,000 Malaysian members have trusted rajaplay with their personal data. Register today and enjoy a safe, fair, and convenient gaming experience.