RajaPlay Malaysia Platform Terms and Conditions

1 Introduction & Acceptance of Terms

Welcome to RajaPlay. This Terms and Conditions document ("Terms") governs your use of the platform, website, mobile app, and all services provided by RajaPlay ("Platform"). By registering an account, logging in, or using any part of this Platform, you are deemed to have read, understood, and agreed to be bound by all Terms stated herein.

If you do not agree with any part of these Terms, please stop using the Platform immediately. RajaPlay reserves the right to update these Terms at any time, and continued use following any communicated changes will be considered your acceptance of the latest version.

2 Account Eligibility

To register and use the RajaPlay Platform, you must meet all of the following eligibility requirements:

• Age at least 18 years of age on the registration date.
• Not prohibited by any applicable laws or regulations in your location from participating in online gambling activities.
• Registering in your own personal capacity — not on behalf of any third party or business entity.
• Not currently diagnosed or receiving treatment for active gambling addiction at the time of registration.
• Has never had a RajaPlay account closed due to fraud or a previous breach of terms.

RajaPlay reserves the right to request proof of age or identity at any time. If you are unable to verify your eligibility, your account may be suspended until verification is complete.

3 Account Registration & KYC Verification

Each individual is only permitted to hold one (1) active account at RajaPlay. Holding multiple accounts under the same individual — even using different names or details — is a violation of these Terms and may result in the closure of all related accounts and freezing of balances.

During registration, you are required to provide true, accurate, and current information, including:

• Full name as it appears on a valid identity document.
• Accurate date of birth.
• An active and reachable mobile phone number.
• A valid email address that belongs to you.

The Know Your Customer (KYC) process is mandatory before your first withdrawal and may be required again at any time for security reasons. Documents that may be requested include a national ID, passport, or driving licence, as well as proof of current address. Failure to complete KYC will result in your withdrawal being placed on hold.

4 Deposit & Payment Methods

RajaPlay accepts deposits via a variety of local payment methods, including internet banking (Maybank2u, CIMB Clicks, RHB Now, Public Bank), DuitNow, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly once the transaction is confirmed by the payment provider.

Deposit conditions that must be observed:

• All deposits must be made using a payment method in your own name — deposits from third-party accounts are not permitted.
• The minimum deposit is as specified on the platform and is subject to change from time to time.
• RajaPlay is not responsible for any charges or fees imposed by your bank or e-wallet provider.
• If you experience an uncredited deposit after 30 minutes, please contact our customer support team with proof of transaction.

5 Withdrawal of Winnings

RajaPlay members who have successfully completed KYC verification may submit withdrawal requests at any time. Withdrawals are processed by our finance team, which operates 24 hours a day, including weekends and public holidays.

• Processing time: Typically between 15 and 30 minutes for standard withdrawals.
• Withdrawal methods: Funds will be returned to the original payment method used for the deposit, or to a verified bank account.
• Withdrawal limits: Daily and monthly limits are set according to account tier. VIP members enjoy higher limits.
• Bonus winnings withdrawal: Subject to the rollover requirements specified for each relevant promotion.

RajaPlay reserves the right to request additional verification documents before approving withdrawals that exceed a certain amount. This is a standard security measure to protect your account.

6 Bonus & Promotions

RajaPlay offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and loyalty rewards. Each bonus is subject to specific terms and conditions as stated on the relevant promotions page.

General bonus policies to understand:

• Each bonus carries a rollover requirement that must be met before winnings from bonus funds can be withdrawn.
• Bonuses are for the personal use of the member only and may not be transferred to another account.
• Only one active bonus type is permitted at a time unless otherwise stated.
• RajaPlay reserves the right to void any bonus obtained through illegitimate means, including multi-account fraud or system manipulation.
• Unused bonuses will be automatically forfeited upon expiry.

7 Game Rules & Fairness

All games available on RajaPlay are provided by licensed third-party providers and use independently audited random number generators (RNG). RajaPlay does not modify or manipulate game outcomes.

• Game results are final and cannot be disputed once a round is complete, unless there is clear evidence of a technical failure.
• In the event of a technical failure or system disruption, all affected bets and wins will be voided and funds returned to the account balance.
• The use of bots, automated software, or any tools that provide an unfair advantage is strictly prohibited and will result in immediate account closure.
• Collusion between members to manipulate game results or exploit the bonus system will be subject to legal action.

8 Security & Account Responsibility

You are fully responsible for the security of your account username and password. It is strongly recommended to:

• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) where available.
• Not sharing your login credentials with anyone, including family members.
• Log out of all devices after each session, especially on public or shared devices.

RajaPlay shall not be liable for any losses resulting from unauthorised access caused by a member's own security negligence. If you suspect your account has been accessed without your authorisation, contact our support team immediately.

9 Responsible Gaming

RajaPlay is committed to responsible gaming practices. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal hardship.

• Members can set daily, weekly, or monthly deposit limits through their account settings.
• Self-exclusion options are available for members who need a break from the platform.
• RajaPlay reserves the right to limit or close the account of any member showing signs of serious gambling addiction.

For more information, please visit the Responsible Gaming us. If you or someone you know needs assistance, please reach out to our support team.

10 Account Closure & Restrictions

RajaPlay reserves the right to suspend, restrict, or close any member's account for the following reasons without prior notice:

• Violation of any part of these Terms and Conditions.
• Fraud, attempted fraud, or abuse of the bonus system.
• Multiple accounts held by the same individual.
• Providing false information during registration or the KYC process.
• Money laundering activities or suspicious transactions.
• Refusal to comply with KYC or verification requests.

In the event of account closure due to a breach of terms, the account balance may be forfeited subject to the outcome of an internal investigation. Members who are dissatisfied with the decision may submit an appeal through official support channels.

11 Liability Limits

RajaPlay shall not be liable for any indirect, incidental, or consequential losses arising from the use of the Platform, including but not limited to:

• Technical disruptions beyond RajaPlay's control, including third-party internet connection outages.
• Loss of wins resulting from issues with the member's device or internet connection.
• Third-party access to a member's account resulting from the member's own security negligence.

RajaPlay's maximum total liability to any member under any circumstance shall not exceed the net deposit amount made by that member in the 30 days prior to the claim arising.

12 Amendment of Terms

RajaPlay reserves the right to amend, update, or replace any part of these Terms at any time. Material changes will be communicated to members via:

• In-platform notification upon next login.
• Sent to the email address registered to the member's account.
• Updated on the date shown in the "Updated" field at the top of this document.

Continued use of the Platform after any amendments have been communicated constitutes your acceptance of the latest version of the Terms. If you disagree with any changes, you have the right to close your account — any valid balance will be processed in accordance with standard procedures.